30 Days. No Risk. We Mean It.
Every pair is precision-fit to your face. But if something isn't right, we'll make it right. No hassle, no fine print.
CONTACT US ABOUT A RETURN📅
30-Day
Fit Guarantee
From the day your glasses arrive, you have a full 30 days to wear them. If the fit isn't right, reach out.
Starts at delivery
♡
No Shipping
Anything Back
No return labels. No drop-offs. No repackaging. Contact our team and we handle everything from there.
Zero hassle
✦
Real People,
Real Solutions
Every return is handled personally. We'll work with you to find the right resolution - whether that's an exchange, adjustment, or refund.
One conversation
How It Works
Three Steps. That's It.
No forms. No portals. Just a conversation.
1
Reach out to us
Contact our team by phone, email, or live chat. Let us know what's going on - fit issue, prescription concern, or anything else. We'll ask a few questions to understand the situation.
2
We find the right fix
Depending on the issue, we'll offer the best solution: a new pair with adjusted measurements, a different frame style, or a full refund. We'll walk you through it personally.
3
Done
Refunds process within 5–7 business days. Replacement pairs follow the same production timeline as a new order. Either way, we follow up to make sure you're taken care of.
What's Covered
We've Got You Covered
✓
Fit doesn't feel right
Frames too wide, too narrow, bridge sits wrong - we'll find a better match.
✓
Vision isn't clear
If your prescription feels off, we'll verify measurements and remake your lenses.
✓
Style isn't what you expected
Looked different online? We understand. Let's find the right frame for your face.
✓
Quality or manufacturing issue
Anything that doesn't meet our standards gets replaced. Period.
✓
Prescription changed after ordering
Contact us. We'll work with you on a new pair at a reduced rate.
✓
Our error on your Rx
If we made the mistake, we remake your lenses at no charge. Simple as that.
The 30-day window starts from delivery, not order date. If something goes wrong after 30 days, still reach out - we'll see what we can do.
Common Questions
Return Questions
No. We do not require you to return your glasses. When you contact our team, we'll discuss the best resolution and take it from there. No return labels, no drop-offs, no waiting for us to receive a package.
Shop with Confidence
One scan. One minute. Made for you.