Last updated: April 2, 2026

Accessibility

ValenRow is committed to making our website and app accessible to everyone, including people with disabilities.

Targeting WCAG 2.1 Level AA Compliance

Our Commitment

We strive to meet WCAG 2.1 Level AA standards across our website and mobile application. This includes keyboard navigation, screen reader compatibility, sufficient color contrast, and alternative text for images.

What We're Doing

We conduct regular accessibility audits, train our team on inclusive design practices, and incorporate accessibility testing into our development process.

Need Accommodations?

If you're having difficulty using our website or app, or need assistance placing an order, we're here to help. Call us at 800.301.4346 (M–F 8:30am–5pm ET) or email [email protected].

Accessibility Features

Keyboard Navigation

Full site navigation via keyboard. Visible focus indicators on all interactive elements. Skip-to-content links.

Screen Reader Support

Semantic HTML, ARIA labels, and alt text on all images. Tested with VoiceOver and NVDA.

Color Contrast

Minimum 4.5:1 contrast ratio for text. All color choices meet WCAG AA requirements.

Responsive Design

Fully responsive across all devices. Touch targets meet minimum 44×44px size requirements.

Text Scaling

Content reflows up to 200% zoom without loss of functionality. Relative font sizing throughout.

Media Accessibility

Captions on all videos. No auto-playing media with sound. Reduced-motion support via prefers-reduced-motion.

Our Scanning Technology

Alternative to Facial Scanning

Our ARKit-powered facial scan requires an iPhone or iPad with a TrueDepth camera. If you cannot use the scanning feature, you can enter your measurements manually during checkout. Your eye care provider can supply your pupillary distance (PD) and other measurements.

Known Limitations

We're transparent about areas where we're still improving. The AR virtual try-on feature currently has limited screen reader support (Phase 2 improvement). Some third-party payment forms (Stripe, Apple Pay) have their own accessibility implementations that we monitor but don't directly control.

Feedback & Accommodations

We welcome your feedback on the accessibility of our site. If you encounter any barriers or need accommodations, please let us know.

Accessibility feedback? Let us know

Third-Party Compliance

We work with our technology partners to ensure their components meet accessibility standards. This includes our payment processor (Stripe), email service provider, and analytics tools. We regularly review third-party integrations for accessibility compliance.